Shipping Policy

Last Updated: June 7, 2026

Thank you for shopping with Aolvao.

We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Time

Estimated delivery times:

• United Kingdom: 5–10 business days

• Europe: 5–12 business days

• United States: 7–15 business days

• Canada: 7–15 business days

• Australia & New Zealand: 7–15 business days

• Other International Destinations: 7–20 business days

Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

We offer Free Standard Shipping on all orders unless otherwise stated during checkout.

Any applicable customs duties, taxes, or import fees imposed by local authorities are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow 24–72 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Aolvao is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping addresses submitted during checkout.

Lost or Delayed Shipments

If your package appears lost or significantly delayed, please contact us and we will work with the shipping carrier to investigate the issue.

While we will assist in resolving shipping problems, delivery timelines remain subject to carrier operations.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Order number

• Photos of the damaged item

• Photos of the shipping packaging

We will review the case and provide an appropriate solution, including replacement or refund where applicable.

Contact Us

If you have any questions regarding shipping, please contact us:

Aolvao

Email: aolvaosupport@gmail.com

Phone: +44 7704 864715