Return & Refund Policy

Last updated: July 31, 2026

At Aolvao, we want you to be satisfied with your purchase. Please review this policy before requesting a return, exchange, or refund.

30-Day Return Policy

You may request a return within 30 calendar days of the confirmed delivery date.

To be eligible for a return, the product must be unused, uninstalled, or only briefly tested indoors. It must remain in its original condition and show no signs of misuse, damage, modification, or improper installation.

The original packaging, accessories, manuals, mounting hardware, promotional items, and proof of purchase must be included.

All returns require approval from Aolvao before the product is shipped back. Unauthorized returns may be refused and may not qualify for a refund.

How to Request a Return

To request a return, contact Aolvao Customer Support at:

Email: aolvaosupport@gmail.com

Please include your full name, order number, product name, reason for the return, and any relevant photos or videos.

If the product is damaged, defective, incomplete, or incorrect, please provide clear photos of the product, original packaging, shipping label, and reported issue.

After reviewing your request, we will provide return instructions and the authorized return address.

Do not return products to the sender, supplier, manufacturer, or our listed business address unless Aolvao specifically instructs you to do so.

Return Shipping Costs

For returns caused by a change of mind, ordering the wrong product, or no longer needing the product, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return resulted from an error made by Aolvao.

We recommend using a trackable shipping service. Aolvao is not responsible for returned packages that are lost, delayed, or damaged during transit.

For verified damaged, defective, incorrect, or incomplete products, Aolvao may provide a prepaid return label, reimburse reasonable return shipping costs, provide replacement parts, send a replacement product, or issue a partial or full refund.

No restocking fee will be charged for verified product defects or fulfillment errors.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery.

Contact us as soon as possible, preferably within seven calendar days of delivery, if the product arrived damaged, does not function correctly, is missing parts or accessories, is the wrong product, or was delivered in the wrong quantity.

Photos or videos may be required to verify the issue. Do not discard the product, packaging, accessories, shipping label, or shipping materials until we have completed our review.

Depending on the circumstances, Aolvao may provide replacement parts, send a replacement product, issue a partial refund, issue a full refund, or arrange an authorized prepaid return.

Non-Returnable Products

Gift cards, personalized products, customized products, made-to-order products, and products clearly marked as Final Sale before purchase are not eligible for return.

Products damaged through misuse, improper installation, accidents, unauthorized modifications, excessive wear, or intentional damage are not eligible for return.

Products missing essential accessories, packaging, manuals, mounting hardware, or parts may be refused or subject to a reduced refund.

Promotional gifts cannot be returned separately from the qualifying order.

Discounted products remain eligible for return unless they were clearly identified as Final Sale before purchase.

Exchanges

For a standard exchange, request a return for the original product and place a new order for the preferred product after the return has been approved.

For damaged, defective, incorrect, or incomplete products, contact us before placing another order. Aolvao may arrange a replacement directly.

Refund Process

After the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Refund processing normally begins within five business days after inspection.

Banks, credit card companies, Shop Pay, PayPal, and other payment providers may require additional processing time before the refund appears in your account.

The refund amount will reflect any discounts applied to the original order.

Original shipping charges are normally non-refundable. They may be refunded when the product was damaged or defective, Aolvao shipped the wrong product, the order was incomplete because of an Aolvao fulfillment error, or the return resulted from another error made by Aolvao.

Contact us if more than 10 business days have passed since your refund was approved and the funds have not appeared.

Refused or Undeliverable Packages

Do not refuse delivery unless instructed by Aolvao.

If an order is returned because of delivery refusal, an incomplete or incorrect address, failure to collect the package, repeated unsuccessful delivery attempts, or failure to respond to the shipping carrier, Aolvao may deduct the actual outbound and return shipping costs from the refund.

This deduction does not apply when the delivery problem was caused by Aolvao or the shipping carrier.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

Cancellation or modification is not guaranteed after fulfillment has started. Shipping addresses may not be changed after an order has shipped.

Once an order has shipped, it must be handled according to this return policy.

If Aolvao cannot fulfill an order, the payment will be refunded to the original payment method.

Contact Information

Aolvao Customer Support

Email: aolvaosupport@gmail.com
Phone: +1 301-751-4443
Business address: 1269 Hilltop Cir, Windsor, CO 80550, United States

The business address listed above is not automatically an authorized return address. Contact Aolvao before returning any product.